Contact Affordable Dentures And Implants Customer Service

This is a Shady practice. No communication
Horrible work, RUDE employees, unprepared and negligent. I would choose another place if I had known how bad it would be

There's no customer service support to get in touch with...that's the reason for their low quality service and unprofessional behavior...from the dentist Dr. Bird to the employees...they are what their leader is.

I have been going to Affordable dentures in Fairview Heights, Illinois since July 2022. I had already had a top denture plate made 20 years prior which was made of ceramic and was starting to get holes worn on denture.

since my bottom had only 6 teeth left and were in bad shape I decided to get a new full set dentures. I chose to go to this facility due to my daughter in-law had went there and had no issues. Starting the process was good but then it turned ugly. The dentist was very nice.

He pulled the remaining teeth on the bottom after impressions were made and I returned later that day and picked up my Temporary Teeth. This is when it all went down from there. Every time I called to get my Temporary adjusted no one would answer the phone leave a message you might get a call back in a day or 2 maybe not. It took me a whole year before I received my dentures August 2023 I wore them for a couple days was unable to eat with them even with denture adhesive so I went back I was told the reason for my issue was when the bottom plate was made 2 of the back molars were missing and that they would make a new set.

I went through the whole process again making impressions and going back and forth. My Temporary top plate during this time broke into 2 pieces I drove to the office asked if they could be fixed before I went on vacation in 2 days I was told that they couldn't get me in that day so I went on my vacation with no teeth at all. I sent a message to customer service about my dissatisfaction, I received a phone call from a woman named Virginia. I also asked her to follow-up with me over the issue but she never called back even after I left numerous messages.

I received my 2nd set of dentures in December to no avail 2 days later while eating a piece of bacon a tooth fell out of my upper denture. I started calling but kept getting answering service to leave a message. I left work drove to the office on Tuesday 19th of December handed my teeth to the receptionist and told her what had happened. She said they would repair them and I could pick them up the next day I explained to her that the next 2 days was my long days at work and would not be able to pick them up till Thursday evening or Friday afternoon depending on my job.

Friday afternoon I went to the Affordable denture office to find it closed till 1/04/2024. Not one time was it mention that they were going to be closed for 2 weeks for the holidays. I had to use the temporaries that don't fit no more due to mouth shrinking and was unable to eat what I would of liked with them. I am to the point of filing with the BBB and going to the court house to file suit for my money back.

Very Cheap quality. Sincerely, Julie Helfer